Frequently asked questions

Immediately after payment. Your download links appear on the confirmation screen, and the same links are emailed to you. There is no account to create and no waiting period. If the email does not arrive within a few minutes, check spam and then email us with your order reference.

No automatic refunds once you download. Purchases are final. If a product does not work as described because of a defect on our side, we will fix it or refund it — email your order reference and explain the issue. For custom and agent-built products, you pay for the build and keep the output.

That is the intended use. Brand the files for yourself and use them on client work without restriction. What you cannot do is resell the source files themselves, modified or otherwise.

Yes. Every file is unlocked and unbranded. Replace the logo, colours, and company name before anything goes out to a client.

Depends on the product, and every product page lists the exact files and formats before you buy. Across the library we ship Word, Excel, Notion Markdown, InDesign, n8n JSON, and PDF.

Mostly not. Notion, Google Workspace, and n8n all have free tiers sufficient for every product here. The only exception is the proposal design source, which needs Adobe InDesign if you want to edit the design file — the Word versions work without it.

Each product page states an honest estimate. Most are 20–45 minutes. The SOP library and the automation pack take longer because there is more of it.

Yes — ten or more of the same licence for a team gets you a discount. Use the contact page and mention the quantity.

They come from people who bought these products. We do not use stock quotes or invented names, and we will remove any testimonial on request.

Occasionally, yes, and it is cheaper than the bundle. Email us with what you need and we will quote it. We do not split bundles by default because it rarely works out for you.